This success story describes how Adapture supported an established fire and life safety company during the July 19, 2024 CrowdStrike outage after an update caused its Azure-hosted environment to fail and about 100 virtual machines to go offline, threatening critical business operations. The company had previously worked with Adapture to migrate aging servers into Azure for a cost-effective VM-based setup, but lacked internal capacity to coordinate recovery during a global incident. Adapture quickly organized a response, convening a multi-party call with its security operations partner Abacode and the remote service desk, then developed and shared step-by-step instructions to resolve the BSOD loop when reboots failed. After an eight-hour recovery effort, the servers were restored by 9 p.m.

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