© Steps Drama Learning Development +44 (0) 20 7403 9000 / mail@stepsdrama.com www.stepsdrama.com Achieving customer service excellence As part of a major transformation project we designed a dynamic blended programme that engaged 720 members of staff to explore the benefits of achieving customer service excellence. Objectives From November 2008 - April 2009 we worked closely with the Council to develop and deliver a 3- module p

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