© Steps Drama Learning Development +44 (0) 20 7403 9000 / mail@stepsdrama.com www.stepsdrama.com Achieving consistency in customer service The London Borough of Lewisham has used drama-based training to help it provide a consistently high level of customer service across all of its directorates. After working with Steps to bring customer service to life at a series of conferences for front line staff, the council is now planning

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