Customer-Centricity: Blended Learning For Senior Leaders
Customer-Centricity: Blended Learning For Senior Leaders
1 Pages© Steps Drama Learning Development +44 (0) 20 7403 9000 / mail@stepsdrama.com www.stepsdrama.com Customer-Centricity: Blended learning for Senior Leaders Objectives Westminster City Council engaged Steps to develop and deliver a customer module for their Senior Leader?s Development Programme. The module focused on putting the customer at the heart of the organisation, and exploring this commitment from a senior leader?
