For more information, call 1 866 879 8647 or +44(0)333 043 8888 or visit 8x8.com. Acer contact center teams provide fast, personalized service with Intelligent IVR Acer is one of the world’s top technology companies, serving customers in over 160 countries. The company’s 7,500 employees design, sell, and support a wide variety of computing products, including notebooks, desktops, monitors, and products for game creators. To support customers in North and South America, Acer and its partners operate a number of contact centers based in Texas, Colombia, and Uruguay. Its hybrid workforce serves customers in multiple languages while working from the office or at home. The Challenge: Disparate, siloed systems with basic IVR Prior to adopting 8x8, Acer had multiple, on-premises sy

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