MarVista Entertainment faced challenges with manual AR processes, relying on Outlook and Excel for invoicing and collections, which lacked visibility and efficiency. Managing customer follow-ups and tracking DSO was time-consuming, especially with one AR person handling over 50 follow-ups weekly. The AR accountant spent 35% of their week on collections, requiring help from the IT department. After implementing Lockstep, MarVista automated their AR workflows, reducing DSO by 20 days, cutting collection time by 15%, and allowing the team to focus on higher-priority tasks like financial forms, improving cash flow and forecasting visibility.

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