Case study Acas and The Pensions Trust: Developing consultation A case study of how Acas helped a financial sector organisation to set up a new consultative forum, which led to more effective management-employee communication and consultation 1 . Background The Pensions Trust is a mutual organisation which has provided pensions in the charitable, voluntary and not-for-profit sectors since 1946. It has around 200 employees based in Leeds, Edinburgh and London, with most involved in processing pensions. Managers and employee representatives at the Trust described it as having ‘a friendly atmosphere’, where employees were able to approach managers to openly discuss matters. Despite this, management had not necessarily encouraged staff to participate in decision making pr

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