Cochlear, a global leader in implantable hearing solutions, partnered with Globant to enhance its online presence and customer experience. Initially, Cochlear faced challenges with patient security, office efficiency, and employee retention. Globant implemented a Salesforce Commerce Cloud solution, creating a unified global architecture and tailored regional storefronts. This modernization improved customer journeys, enabled direct-to-consumer sales, and ensured compliance with healthcare regulations like HIPAA. The partnership resulted in streamlined operations, enhanced customer experiences, and significant business growth.

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