Kura is the largest independent outsourcer in the UK, providing exceptional outsourced contact centre services and software solutions for some of the world’s most successful brands. Their multi award-winning team of over 3500 agents serve thousands of customers every day. In order to do so, it is vital they have the most reliable technology available. Incovo has been proud to serve Kura’s two main UK sites for four years, and in that time has helped to improve the company’s operations and enhance its overall performance. The Challenge Kura’s call centres were previously operating on a Lucent Technologies (Avaya bought part of Lucent in 2002) Communication Manager 3.0 system which is more than 18 years old. Due to Incovo's expertise in new and old telecommunications systems ou

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