Dynamic Earth is a five star visitor attraction located in the heart of the Scottish capital’s World Heritage Site. The award-winning building opened in 1999 and was the UK’s first Millennium Commission funded project to open to the public. Operating on a not-for-profit basis, Dynamic Earth has welcomed over four million visitors since opening. The amazing team at Dynamic Earth have worked closely with incovo for over 17 years now to ensure the smooth running of the Avaya communications platform. The Challenge Dynamic Earth was operating on an IP Office communications system that was 10 years old with its old software version becoming ever more apparent. They were experiencing multiple issues and at one point the entire system failed, resulting in no calls in or out – a major s

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