About COOPER BROTHERS Cooper Bros, one of Scotland's largest independenlty owned supplier of Tyres is a family business that is committed to providing their customers with a comprehensive tyre supply and fitting service. With over 40 years of service, they have a large base of loyal, returning customers. The Challenge Cooper Bros were experiencing issues with their existing provider; it was a poor working relationship with minimum contact – the very opposite of what incovo stands for. Whilst they were already operating an Avaya IP office, they were on an old software release 8.0, out of manufacturers support with Avaya and still using ISDN phone lines. Cooper Bros Operations Director, Garry Gibson required guidance on how best to upgrade the system and how to use it to its f

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