A New Found Pride in Internal Service Management page 1 The BLOC is a full-service health and wellness agency with innovative, effective, and inspiring ways to drive healthy change. WIth a global network of over 500 staff in the US and across the world, in both key and developing markets, their brand-building strategic and creative thinking covers a diverse range of audiences from HCPs to caregivers, and from patients to payers. CHALLENGES With about 1,200 in staff and double that in students, the University of Sunderland serves any- where from 3,500-4,000 internal customers. That’s a variety of users, with a variety of devices, and a variety of IT needs. Prior to SolarWinds, they used a local IT company for consulting and implementation. Stephen Dobson, IT Service Delivery Manager

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