Bluedrop Becomes a More Proactive IT Team Through IT Service Management
Bluedrop Becomes a More Proactive IT Team Through IT Service Management
3 PagesBluedrop Becomes a More Proactive IT Team Through IT Service Management page 1 Bluedrop Performance Learning Inc. (BPL) is the holding company for Bluedrop Training and Simulation Inc. (BTS) and Bluedrop Learning Networks Inc. (BLN), providing management oversight and shared corporate and financial services. Bluedrop believes that at the intersection of technology and learning, new levels of operational success and improvement can save lives. CHALLENGES Utilizing the Google Apps Marketplace, Brad Yetman, IT Director at Bluedrop, found a help desk solution that met their minimum requirements of collecting tickets, assigning them, and giving the IT team the ability to recognize and resolve incidents. At the same time, in terms of lifecycle, they didn’t have anything in place to optim
