Spitch omni-channel communication platform ”The shift to omni-channel communications has given customers limitless ways to make their voices heard – whenever, wherever and however they choose. This is both a challenge and an opportunity as the customer experience becomes critically important in a company’s ability to attract new customers, keep existing customers loyal and drive higher profits.” Video conferencing Telephone calls Mobile apps Websites Social media Claims collection Customer survey & customer support Transaction requests Communication Channels Information Services Intelligent Conversational User Interface Voice and AI-driven core technologies Business Processes Automation Systems Sales Problem: Casa della Salute receives about 30,000 calls per mont

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