A member organization of the world’s largest automotive rental network wanted to improve its selection procedures for hiring Rental Agents.
A member organization of the world’s largest automotive rental network wanted to improve its selection procedures for hiring Rental Agents.
1 Pages417 Industry Case Studies Leisure & Hospitality Industry Rental Agents Challenge: A member organization of the world’s largest automotive rental network wanted to improve its selection procedures for hiring Rental Agents. Solution: To determine the personal characteristics that defined high performing Rental Agents, Hogan conducted a validation study. First, Hogan asked incumbent Rental Agents to complete the Hogan Personality Inventory (HPI), the industry standard for measuring normal personality in working adults. Next, Hogan obtained supervisory performance ratings and total sales data for incumbent Rental Agents to serve as criterion data for the study. Hogan used job analysis information, HPI data, Validity Generalization (VG) methods, and job performance
