A leading business conglomerate in India faced challenges with outdated systems, unstructured document management, and extensive manual approvals, causing delays and inefficiencies. Partnering with Newgen, they implemented the Contextual Content Services (ECM) platform to optimize end-to-end document management. The platform enabled a centralized repository, advanced search capabilities, role-based access control, and smart document archival. This transformation improved document accessibility, compliance, and operational efficiency, reducing costs and errors while enhancing customer experience.

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