Cyara allowed the bank to reduce the risk of deploying a dynamic IVR system in a tight one-year timeframe.
Cyara allowed the bank to reduce the risk of deploying a dynamic IVR system in a tight one-year timeframe.
4 Pages“The Cyara platform is valuable not only for customers who are engaging in brand new IVR builds, but also tremendously valuable for customers who have already built IVR who want to make sure those IVRs are delivering the experience that they think they are delivering,” ARTHUR GOMES, IBM MANAGING CONSULTANT, COGNITIVE AND INTERACTIVE SOLUTIONS. Case Study Financial Leader One of the top banks in Canada came to the IBM team with the goal of becoming one of the Top 10 customer service organizations in the world. For the project, the IBM team used Cyara for rapid load and regression testing. Cyara allowed the bank to reduce the risk of deploying a dynamic IVR system in a tight one-year timeframe. The client is one of Canada’s top banks, priding itself on corporate culture. As
