The Australian Department of Defense turned to Cyara to test a new speech recognition system. The system reduced talk time by 15%
The Australian Department of Defense turned to Cyara to test a new speech recognition system. The system reduced talk time by 15%
3 PagesCase Study Government “Using Cyara means I know our limitation, knowledge that ultimately translates into better customer service as processes can be designed for the Center’s capabilities.” LUKE JOHNSTON, BUSINESS INTEGRATION COORDINATOR, DEFENSE SERVICE CENTER The Australian Department of Defense turned to Cyara to test a new speech recognition system. After testing, the system reduced talk time by 15% and call length by 73 seconds.The Defense Service Center, which provides a diverse range of services to Defense Department employees and the Australian Department of Defense mem- bers of the public, decided to improve its service levels by introducing a speech recognition interface for its clients. Cyara’s testing software has made the speech system more accurate, help
