A Large Hospital Network Links Employee Engagement With Patient Satisfaction to Maximize Competitive Strength
A Large Hospital Network Links Employee Engagement With Patient Satisfaction to Maximize Competitive Strength
2 PagesChallenge While the health care industry faces a critical shortage of available workers, another challenge looms: The competition between health care providers for consumers (patients) is on the rise. In such a tight market, successful hospitals are those that understand the relationships between their employment practices, retention of key talented employees and patient satisfaction. In this case, a major U.S. hospital network sought to
