A large bank with almost 50,000 staff and presence in over 25 countries needed to uplift its enterprise monitoring capabilities
A large bank with almost 50,000 staff and presence in over 25 countries needed to uplift its enterprise monitoring capabilities
2 PagesPage 1 of 2 CASE STUDY Trans-form: Service Optimisation A large bank with almost 50,000 staff and presence in over 25 countries needed to uplift its enterprise monitoring capabilities. Situation The client?s IT service support capability had not kept pace with the growth of the business and evolution of the business strategy over the past decade. Key Problems In the past five years, this had progressively resulted in: ? U
