A large Australian bank needed to revitalise its IT incident and problem management capability
A large Australian bank needed to revitalise its IT incident and problem management capability
2 PagesPage 1 of 2 CASE STUDY Trans-form: Service Optimisation A large Australian bank needed to revitalise its IT incident and problem management capability. Situation The client was aggressively pursuing a regional growth strategy. Key Problems The strategy was hampered by: ? Significant service stability issues – over the preceding 12 months the number of high severity incidents had escalated to an historic peak; and ? Lack of
