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Say hello to your new AI colleague

Say hello to your new AI colleague

KPMG
Pages 78 Pages

A revolution in CX, cost & value For the last 14 years, we’ve looked at how the world’s best organisations connect customer excellence to lower costs and faster growth. In 2023, we reached a tipping point in business adoption of artificial intelligence (AI), which is radically rewriting the rules of the game. Whilst forms of AI have been with us for years, ChatGPT has heralded a new wave of Large Language Models (LLMs), with dramatic impacts on operating cost, colleague experience and customer value now possible in almost every part of every enterprise.

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