A Global Retailer Rekindles Innovation in Its Culture A very successful global retailer moves toward its goal to develop and reincorporate innovation as a core capability in the organization’s culture. Situation Over its 30-year history, this retailer grew rapidly to more than $25 Billion in annual revenue, 180,000 employees and more than 3,000 stores worldwide. In spite of this success, executives held a growing concern about stagnation in the organization’s innovative capabilities. Interaction Associates (IA) was retained to lead an initiative to rekindle this competency and instill it sustainably in the culture. How Interaction Associates Helped IA began by interpreting internal employee survey data and recommending focal areas for change initiatives. These included providing emplo

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