A Culture Change at Texas’ UMC Leaves Employees Feeling Empowered and Trusted
A Culture Change at Texas’ UMC Leaves Employees Feeling Empowered and Trusted
2 PagesCASE STUDY A Culture Change at Texas’ UMC Leaves Employees Feeling Empowered and Trusted When University Medical Center (UMC) rst tracked employee satisfaction with Press Ganey in 2002, it registered at a paltry 35th percentile nationally. So it embarked on a culture change that involved staff members in meaningful change, training leaders and holding departments accountable. Vitals University Medical Center in Lubbock, Texas, is a n
