How a Hospital Rapidly Smoothed Out Patient Flow and Spurred Cultural Change
How a Hospital Rapidly Smoothed Out Patient Flow and Spurred Cultural Change
5 PagesCASE STUDY How a Hospital Rapidly Smoothed Out Patient Flow and Spurred Cultural Change In mid-2008, Heartland Regional Medical Center (HRMC) in St. Joseph, Mo., was like almost every other hospital in the United States in that it was plagued with patient flow problems, particularly in its surgical services. Rather than continuing to struggle, the hospital began a project in August 2008 to solve the root causes of the backlogs. Vit
