4 Key Contact Center Trends for the Post-Pandemic World A publication by Playvox1 4 Key Contact Center Trends for the Post-Pandemic World As we start to see the COVID-19 pandemic subside, it’s important to realize that some things will never be the same, even if in some ways, we are able to breathe a sigh of relief. The pandemic spurred big changes in business practices and created technological advances for all industries. And the contact center industry is no exception. While contact centers have always been the “front door of a business”, that role became even more important during the pandemic as call volumes increased, brick-and-mortar stores closed or reduced their hours, and customers needed live support to help with more complex issues. An ISG report found that many compan

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