A leading IT services provider partnered with Aspire Systems to enhance customer engagement by developing a 24/7 Gen-AI Virtual Assistant. Using OpenAI’s Natural Language QA, Embedding API, NLP, and machine learning, the assistant delivered human-like, contextually accurate responses and personalized interactions. It included automated knowledge updates, lead generation integration, and seamless system compatibility. Benefits included a 35% increase in customer retention, over 90% accuracy in information retrieval, improved efficiency, reduced response times, and round-the-clock availability for prompt customer support.

Join for free to read