Case Study

AI-based Underwriting Assistant Drives Efficiency and Personalization

AI-based Underwriting Assistant Drives Efficiency and Personalization

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A leading insurance firm partnered with Aspire Systems to streamline underwriting by developing an AI-powered Underwriting Assistant. The solution indexed underwriting manuals and industry documents, used semantic search and NLP for dynamic information retrieval, and integrated a Gen AI conversational chatbot for personalized recommendations. Built with Azure OpenAI (GPT-4), Azure Cognitive Search, and Python/Django, it reduced manual search times, improved risk assessments, and lowered agent workload. Benefits included greater efficiency, accurate insights, personalized customer interactions, cost savings, and enhanced underwriting precision.

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