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24% CUSTOMER CHURN REDUCTION FOR A LEADING TELECOM CONGLOMERATE MADE POSSIBLE BY MOVATE EDISON

24% CUSTOMER CHURN REDUCTION FOR A LEADING TELECOM CONGLOMERATE MADE POSSIBLE BY MOVATE EDISON

Movate
Pages 4 Pages

Movate Software achieved a 24% customer churn reduction for a leading global telecom conglomerate serving over 150 million subscribers across cable TV, landlines, mobile, broadband, IPTV, digital media, internet, and telematics. Movate Edison optimized support request management and routing, minimizing customer effort while maximizing resolution quality. Leveraging real-time agent insights, robust personas, and pain-point analysis, Movate enhanced the existing ecosystem, delivered efficient, high-quality support, and fortified customer retention worldwide.

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