Case Study

SERVICE REVENUE TRANSFORMATION FOR THE WORLD’S LEADING ENTERTAINMENT CORPORATION

SERVICE REVENUE TRANSFORMATION FOR THE WORLD’S LEADING ENTERTAINMENT CORPORATION

Pages 3 Pages

Movate Software transformed service revenue for a US-based subsidiary of a global entertainment conglomerate offering subscription products in music, film, and entertainment since 2012. Facing high subscriber churn despite new services, the company struggled with revenue shortfalls and weakened customer experience (CX). Movate delivered a digital-led solution that overhauled CX, fortified customer retention amid vendor migrations, expanded the global subscriber base, and boosted sales through innovative revenue strategies, ensuring sustained growth and competitive edge.

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