AI is transforming insurance claims and underwriting by enhancing customer experiences, increasing efficiency, and improving decision-making. Speed of settlement is a major driver of satisfaction, and AI enables faster, self-service claims handling through chatbots, guided scripts, and automation. Case studies, such as Compensa Poland, show cost efficiency gains of up to 73% and improved accuracy. In underwriting, AI reduces administrative tasks, enhances pricing accuracy, and prevents claims leakage. Responsible AI use—addressing ethics, bias, and explainability—is essential, as is workforce enablement amid industry retirements. Falling AI costs and investor confidence signal now is the time for large-scale adoption.

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