The April 2023 report shows that straight-through processing (STP) adoption in insurance underwriting and payments is growing, particularly in personal, individual life, annuities, and small commercial lines facing cost pressures and direct sales growth. However, many insurers do not track STP rates systematically, limiting insight into technology investments. Claims automation remains rare, with only 7% of personal lines claims fully processed straight through. Standard commercial and specialty lines show rising automation through tightly defined products, while digital life claims payments have tripled since 2021. Annuities sales are split between highly automated and fully manual processes.

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