This Infor and MDM survey report analyzes how distributors plan post-pandemic technology investments. It finds that 70% prioritize customer service over profitability when selecting new tools. E-commerce, mobile adoption, and AI-driven guided selling top the list of innovations. Cloud migration remains a growing focus, with cybersecurity and analytics cited as key IT skills. The paper concludes that agility and digital maturity define success in the new distribution era.

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