This white paper explains a Technology Maturity Model that helps organizations benchmark their people, process, strategy, and technology against a standard, identify gaps, and prioritize improvements that strengthen the tech foundation for growth, resilience, and better employee and customer experience. It defines five levels: Level 0 chaotic (no plan, firefighting), Level 1 reactive (basic structure but siloed, inefficient), Level 2 proactive (defined, repeatable, measured via KPIs/SLAs), Level 3 integrated services (business-focused, shared services and capacity management), and Level 4 optimized partnership (IT as a strategic asset measured by business outcomes). It also outlines how to move up levels using assess-analyze-address, emphasizing governance, security, monitoring, ITSM, and

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