Synoptek supported a non-profit healthcare organization by using its Synoptek Platform and Capability Maturity Model to assess IT maturity (level 0) and deliver an ITaaS roadmap that standardized and automated processes, improved service levels, and optimized resources with dedicated, shared, and fractional IT roles. The engagement provided 31 global resources and managed services spanning retained CIO/CISO, portfolio management, ITSM, cybersecurity, infrastructure, cloud, data analytics, business apps, and workforce productivity. Reported impact included stabilizing the technology environment from level 0 to level 2 in 90 days, enabling remote work for 640 employees, improving productivity by 161 hours per year, increasing revenue by about $2.9M over three years, and delivering $9.1M in t

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