Thomson Reuters Client Listening Firms with a formal feedback loop in place see a significant increase in client satisfaction, net promoter score, and share of wallet. Clients spend twice as much with firms that ask them for formal feedback than with those who don’t. Despite this significant potential for firms to grow with existing clients, only 15% of law firm clients are invited to take part in a formal client feedback program. Client listening initiatives provide a unique opportunity for firms to stand out and develop deeper, broader relationships with their client base — and to get ahead, faster. Custom Research & Advisory ServicesThomson Reuters client listening A client listening program run by Thomson Reuters® is a proven way of increasing consideration for work and growin

Join for free to read