The UKG Resiliency Playbook emphasizes the importance of people-centered operations in creating resilient organizations. In times of economic downturns, decisions like layoffs can negatively impact both employees and organizational resilience. To ensure success, operational decisions must prioritize employee needs. By fostering a motivated, engaged workforce through practices that meet mental, physical, and financial needs, organizations can thrive. This includes fostering trust, ensuring fair pay and scheduling, offering development opportunities, and building a sense of purpose. Investing in people leads to long-term resilience and growth.

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