The U.S. pharmacy technician workforce is in crisis, strained by low pay, high turnover, and limited career growth. COVID-19 amplified these challenges, forcing pharmacists to take on technician duties and driving burnout that threatens patient safety. Visante’s white paper calls for a holistic response: competitive wages, sign-on and retention bonuses, and career lattices that enable mobility and advancement. Expanding advanced credentialing and system-based training programs can strengthen recruitment, while supportive leadership and innovative workforce strategies are key to retention. A comprehensive, multi-pronged approach is essential to stabilize staffing and sustain safe, efficient healthcare delivery.

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