The white paper emphasizes that effective AI in the public sector begins with strong content management. Governments hold massive unstructured data that AI can transform into actionable insights. With a foundation of clean, structured, and well-governed information, AI enhances efficiency, citizen services, and operational transparency. Key considerations include privacy, security, transparency, and ethical use. Use cases span tax fraud detection, traffic optimization, health data synthesis, and chatbots. A progressive framework—Crawl, Walk, Run—guides adoption. OpenText supports AI integration with tools for analytics, classification, metadata extraction, and compliance.

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