The World Economic Forum’s Global COVID-19 FinTech Market Study shows how the pandemic accelerated digital financial services adoption worldwide. FinTech firms reported growth in transactions, revenue, and customer acquisition, particularly in emerging markets where digital channels expanded financial inclusion. The study highlights shifts toward payments, savings, and digital lending, driven by consumer demand for safe, contactless services. Challenges included rising cybersecurity risks, regulatory fragmentation, and operational pressures. The report calls for stronger collaboration between regulators and industry to ensure innovation, resilience, and trust as FinTech continues reshaping the financial ecosystem post-pandemic.

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