The World Economic Forum 's paper on COVID-19 and technology adoption in SMEs shows how the pandemic accelerated digital transformation but widened capability gaps. While many SMEs leveraged e-commerce, cloud, and digital payments to survive, others struggled due to limited skills, capital, and infrastructure. The report identifies three priorities: improving access to finance and digital tools, building workforce digital skills, and fostering supportive ecosystems through public-private collaboration. Case studies illustrate how digital adoption enhanced resilience and competitiveness. Closing the digital divide is essential to ensure SMEs remain engines of growth, innovation, and inclusive recovery.

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