The Culture Playbook emphasizes the importance of building a workplace culture centered on trust and belonging. It highlights how star employees, like Rachel, may leave organizations lacking these qualities in search of better opportunities. Trust and belonging are critical in today's employment landscape, with 68% of employees prioritizing well-being over career advancement. Organizations must create inclusive environments where employees feel valued, supported, and connected. By operationalizing these cultural standards through technology and leadership behaviors, companies can improve retention, employee engagement, innovation, and overall business performance.

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