The white paper explains how Softchoice supports organizations transitioning from Cisco Unified Contact Center Express to the cloud-based Cisco Webex Contact Center. This migration enhances scalability, security, and flexibility while reducing costs and simplifying management. Webex Contact Center delivers omnichannel communication, AI-driven routing, and advanced analytics to improve customer experience. It integrates with CRM systems, provides end-to-end encryption, and includes collaboration through Webex Meetings. A phased hybrid-to-cloud approach minimizes disruption, offering agents a familiar interface with new productivity features like real-time stats, screen pops, keyboard shortcuts, and integrated experience management tools.

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