Deloitte’s report on quantifying the value of digital transformation in health care emphasizes that while digital initiatives promise improved outcomes, efficiencies, and consumer experiences, measuring ROI remains a challenge. Using a proprietary framework and benchmark database, Deloitte identifies levers across digital products, enterprise functions, and core infrastructure to predict financial value. Examples include reducing churn through personalized engagement and cutting costs via AI-powered self-service. By tying digital strategies to measurable outcomes, organizations can drive growth, improve retention, and support smarter investment decisions in their digital transformation journeys.

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