Healthcare providers have a lot on their plates: delivering great clinical care, coping with increasingly complex payer requirements, complying with ever-changing regulatory mandates, and maintaining a qualified workforce in a challenging labor market. So why should financial decision-makers choose to prioritize investment in their patients’ RCM experience now? The answer, of course, is that every healthcare provider’s financial performance is more contingent than ever upon a seamless, positive patient experience across the entire revenue cycle—and across all communication channels. Every dollar wisely invested in an enhanced patient experience, across the revenue cycle, pays off in: • Higher revenue • Higher margins • Fewer coverage denials • Reduced collection costs

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