Insight. Innovation. Transformation. White Paper Physician groups face numerous challenges when it comes to sustaining strong, predictable cash flow. Reimbursement rates are flat or falling and payment models are becoming more complex, with frequent changes in payer rules. Organizations that code and bill internally often struggle to track the latest payer guidance, resulting in payment disruptions, delays, and denials. Cash flow has also been disrupted by COVID-19, which has reduced ambulatory volume and increased pressure on already overextended coding and billing staff. Staff likewise must learn and implement new coding and billing requirements for COVID-19-related procedures and telehealth services. But recruiting and retaining the most qualified individuals in an historic

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