The whitepaper highlights the importance of optimizing communication paths and enhancing fraud protection within the travel and hospitality sectors. It addresses the growing challenge of fraud, noting that the industry loses over $21 billion annually to fraudulent activities. The paper emphasizes the need for secure, omnichannel communication systems, offering insights on fraud prevention, improving customer experiences, and building trust. It discusses various fraud types such as credit card fraud, loyalty program abuse, and phishing scams. Additionally, the document promotes leveraging technologies like AI and phone number intelligence to detect fraud and ensure secure interactions across multiple communication channels

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