Digital transformation is reshaping Operational Excellence, shifting its focus from manual efficiency to customer-driven, automated, and agile processes. Traditional levers like throughput time are obsolete; the real challenge is speeding IT change and ensuring seamless omnichannel journeys. Quality now means integrating customer experience with system performance, while cost optimization moves from operations to scalable, agile system design. Eraneos highlights 10 “digital do’s,” including designing from customer experience, linking channels and systems, improving speed of change, and approaching quality holistically. Operational Excellence evolves—but its value endures.

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