This white paper explains how multi-factor authentication (MFA) strengthens security for government agencies while maintaining a seamless user experience. It defines MFA as verifying users through two or more factors—something they know, have, or are—to protect against phishing, brute force, and credential reuse. It highlights the need to balance security and convenience through intelligent risk-based authentication. Best practices include frictionless MFA, self-managed trusted devices, and optimized authentication experiences. The paper emphasizes flexible MFA options—such as mobile push or FIDO—for diverse user needs, ensuring secure, user-friendly government interactions.

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