Identifying MedTech’s Hidden Complaints and Adverse Events: The Power of Automated Social Media Monitoring
Identifying MedTech’s Hidden Complaints and Adverse Events: The Power of Automated Social Media Monitoring
8 PagesThis whitepaper argues that social media monitoring can reveal hidden device complaints and adverse events. It describes challenges in manual complaint management and introduces IQVIA’s Vigilance Detect, which harvests social media posts, maps them to MedDRA codes and links them to the SmartSolve eQMS to triage signals. By combining custom natural‑language processing with human expertise and flexible deployment, the system cuts noise and improves efficiency, quality and compliance.
